Post Classifieds

Service Operations Management (3rd Edition)

Author Information

Robert Johnston, Graham Clark

Product Details

ISBN: 9781405847322

Publish Date: 06/15/2008

Publisher: Prentice Hall

Number of pages: 552

Description

* Written specifically to better serve the needs of students on services-orientated operations management courses. * The first European-originated book. * Operations management is set within the wider business context, recognising the impact of other management functions and covering wider issues, such as organisational culture and design, people issues, and customer relationships. * Includes international examples from different types of organizations, such as: the Internet, public and voluntary sectors, mass transport services, professional services, retailers, internet services, tourism and hospitality. * Each chapter identifies key operations management issues and provides definitions of key terms, real world illustrations, chapter summaries, case exercises, further reading and questions.

Related oucampus Textbooks


FOLLOW OUR NEWSPAPER

Our Omaha LASIK surgeons are proud to offer the latest technology and most experienced surgeons for the patients our omaha LASIK patients. The Omaha Eye & Laser Institute is the first center in Omaha, Nebraska to offer you the most advanced form of LASIK laser vision correction.

Log In

or Create an account

Employers & Housing Providers

Employers can list job opportunities for students

Post a Job

Housing Providers can list available housing

Post Housing

Log In

Forgot your password?

Your new password has been sent to your email!

Logout Successful!

Please Select Your College/University:

You just missed it! This listing has been filled.

Post your own housing listing on Uloop and have students reach out to you!

Upload An Image

Please select an image to upload
Note: must be in .png, .gif or .jpg format
OR
Provide URL where image can be downloaded
Note: must be in .png, .gif or .jpg format